FAQS

Shipping delays due to COVID-19

Due to recent measures imposed to minimize the spread of COVID-19, we are experiencing extended transit times.
Our carriers are making every effort to minimize service interruptions, however unavoidable restrictions and temporary suspensions might cause delays in delivery.
We sincerely apologize for any inconvenience caused, and we thank you in advance for your understanding and patience during this uncertain time.

Can I cancel my order or change it before it ships?

We want you to get your items as soon as possible, and so we process orders as soon as we receive them. Unfortunately, that also means we can't make any changes after your order is placed. This includes canceling your entire order (or part of it), changing the address, changing the shipping method, and adding, replacing, or removing items from your order.

If you changed your mind about some of the items ordered, don't worry. Once they arrive, you can send them back for a refund and place a second order for the correct ones.

Will there be any additional duties and taxes?

The prices you see include all duties, taxes, and customs fees (if applicable). We won't charge you anything else.

What are my shipping options?

(*) Saturdays, Sundays and holidays are not considered business days

When will my order ship?

We ship most items within 2-3 business days. You will get an email notification with your tracking information once your order is on its way. Note we may choose to split your order into several packages, and those may be shipped on separate days. In that case, you will not be charged extra for additional shipments.
Rarely, if an item is no longer in stock, it may be removed from your order before shipping. You will get an email to let you know if this happens. Of course, we will not charge you for these items.

What is your return policy?

If you're not happy with your purchase for any reason, we're here to help. Simply send it back within 30 days of receipt.

Once we've seen it and checked everything's in order, we'll refund the amount you paid for it, including any duties and taxes.

In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached (e.g., shoes should be returned with the original shoe box).

Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:

• Face + Body products if opened, used or protective seal is not intact
• Underwear if the hygiene seal is not intact or any labels have been broken
• Swimwear if the hygiene seal is not intact or any labels have been broken
• Pierced jewellery if the seal has been tampered with or is broken.
• Face coverings if the seal has been tampered with or is broken.

(learn more)

How can I use a promo code?

If you have a coupon or promo code you want to use, type or copy it into the relevant box on your shopping bag page. Don't worry, codes are not case-sensitive. If your promo code doesn't work, it may be because:

1. Some of the promotion conditions are not met

2. The promo code doesn't apply to the items in your bag

3. The code expired